Meeting our GDPR Compliance needs

For your peace of mind, here is our privacy policy. We have never passed on your information to other parties, we don’t send out mailshots, and while we use cookies to make life easier for you on our website, we never pass that information on.

Privacy Policy

Seibiant Cyf is committed to protecting the privacy of anyone using our website and store and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Why we need to hold onto your personal data?

      • We may need to contact you if we need to recall a product.
      • We never share or pass your details to anyone else.
      • If you supply shipping address details we hold these on record to save you having to re-input this detail each time you order with Seibiant Cyf
      • We are required by law  to securely hold all sales invoices for accounting purposes for a period of six yearsWhat information do we hold?Your Name

        We like to keep things personal when we contact you.

        Email Address

        Used as a unique identifier to keep your data held together

        Used to contact you should we need to send you an order confirmation, invoice or credit note.

        We would never share your email address with other parties.

        Delivery Address

        We need to know where to send your order.

        We also hold your address for future orders so that you do not need to enter it each time you order.

        Invoice Address if different from Postal Address

        If we need to send you a hard copy of your invoice we use this address.

        Record of previous Orders

        We keep a note of what you bought in the past so that you can re order easily.

        We also keep a note of what you bought so we can contact you to let you know any news about this product that might be relevant to you, including special offers, product recalls, etc.


        Bank Details

        We DO NOT store your bank details.  We use a payment gateway called Paypal that handles your bank details on our behalf.

        If you order by phone, we take your card number at the time, and process the payment immediately, and we never keep your bank details.


        Where do we hold your information?

        We hold your information virtually at one location only, which is the Seibiant website.


        Our website is hosted on a Secure Server.  The service is secure password protected. The website involves the use of an SSL certificate — “SSL” stands for secure sockets layer — which creates a secure encrypted connection between the web server where our website is hosted and the web browser where you enter your details when making a purchase.  This means your information is secure, safe and protected when being passed from you to us.

        When you make an order through the website, we copy your address from the order, but we never save it anywhere else.

        Payment Gateway

        The Seibiant website uses Paypal as our secure payment gateway.  We DO NOT get access to your bank details. We do get to see your name and email address and what you ordered on Paypal when you make an order.


        Data Protection Act

        We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data


        There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.


        We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


        You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request. There is no fee for this, and requests must be processed within 28 days.  Any request should be sent to:

        Seibiant, 8 Lancaster Square, Conwy LL32 8HT Tel: 01492 330554



It’s now a couple of months since I discovered that I’d been accepted onto this year’s Tea Master Course at Obubu Tea Farm in Wazuka, and I’ve now paid for the course, booked my flight, and got my vaccinations sorted. I’ve got excited, terrified, ok about it, now back to terrified again, but I’m sure by the time I’m on that train to Manchester Airport, I’ll be even more terrified!

I’m lucky that there are lots of YouTube videos about Obubu Tea Farm, often I think done by the interns who spend several months on the farm. It seems that they choose a project to do towards the end of their stay, and some have chosen to focus on promoting the farm on social media. I’m also very lucky that Ailish who is now working in Seibiant speaks Japanese, and is actually going to Japan before me, to teach English there. I have a little crib sheet of basic phrases behind the counter in the shop, and it’s surprising how many people know ‘konnichiwa’! Even more exciting is the fact that the Mayor of Himeji in Japan is visiting Conwy in early June, so we’re hoping we can welcome him to the shop, to say Konnichiwa.

We were given an extensive reading list to work through before the course, and we have those books in the shop, so if anybody wants to have a look, and maybe borrow them, get in touch – they’re rather heavy – more like the sociology of tea, ethnography, history, and a text book of the Japanese Tea Ceremony – seriously strict and heavy! I didn’t know that there are several schools of thought relating to the tea ceremony, and I think we’ll be getting a taste of each of those while on the course. What I’m most looking forward to however is the tea growing and processing, as I think that’ll be useful for the next step in Seibiant’s progress – but more of that in a future blog.

Another big question – me being a notorious light traveller – is the size of bag I take! Do I take a big solid suitcase so that I can bring back teaware and tea, or do I just take my normal size bag, so that I can easily manage it while I’m getting from Osaka to Wazuka! Decisions, decisions!